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Results and Progress: Providing Services Friendly to Consumers, Businesses, and Employees

In Digital Agency, we will provide services that are friendly to consumers, businesses and employees.

My Number System

Improving the Convenience of Citizens and the Efficiency of Administrative Management by Expanding My Number System

In order to improve the convenience of citizens and improve the efficiency of administrative operations, various measures will be taken to promote the use of My Number and My Number Card, which are the foundations of the digital society.

Annual Results and Progress

Improve the convenience of citizens through the development of Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures (My Number Law).
On May 27, 2024, the revised My Number Act came into effect, allowing people to keep their My Number Card when moving overseas (moving). In addition, it became possible to use My Number for administrative work related to national qualifications such as barbers and beauticians, small boat operators and architects, as well as automobile registrations and permissions related to resident status, and a system was introduced that allows the omission of attached documents such as copy of Family Register.
In addition, the Act for Partial Revision of the Basic Act on the Formation of a Digital Society Act, etc. (2024 Revised Act), including the revision of the My Number Act, was passed during the ordinary session of the Diet in 2024, and new provisions were established to stipulate that the City of Digital Agency will provide the necessary support to ensure the accuracy of specific personal data, and provisions were developed to enable smartphones to carry the information stated on My Number Card tickets.

Future development (plan)

  • We will consider the implementation of the revised law in 2024, including the installation of the My Number Card function on smartphones and the introduction of the next My Number Card.
  • The government will conduct a comprehensive survey on the usability of My Number System for each ministry and agency with jurisdiction over the relevant systems. Based on the survey results, the government will aim to submit a bill to the ordinary session of the Diet in 2025.
  • In close cooperation with ministries and local governments, we will promote initiatives to further utilize My Number System, including supporting local governments' efforts to query information using My Number.

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My Number Card Dissemination and Utilization

Providing quick and convenient services to each individual (1)

My Number Card now owns about 70%.
My Number Card enables safe, secure, and speedy identity verification, whether in person or online.
To promote the use of these services, we are working on two initiatives. One is the "Online City Hall Service Concept," which allows users to perform various administrative procedures via smartphones without having to go to the city hall and receive notifications of personal specifications. The other is the "Citizen Card Concept," which allows users to enjoy various administrative services with just one My Number Card.

Annual Results and Progress

The number of procedures that do not require a visit to a government office and services that can be used with a card has steadily increased.
Approximately 70% of Japanese citizens own a My Number Card, and we will continue to work hard to expand the use of My Number Card so that as many people as possible can feel the benefits of owning a card.
Major procedures such as moving-out and moving-in notifications, passport applications, and childcare and nursing care can now be done online, and My Number Card can be used as a health insurance card. In addition, My Number Card can be used for various administrative services such as library cards, non-writing counters, local currency, and points.

Future development (plan)

  • Continuous improvement of UI / UX for moving-out notification, moving-in reservation and passport application
  • Expansion of online applications for municipal procedures
  • Promoting online digitalization for various national qualifications
  • Development of necessary conditions for use of health insurance cards in My Number Card
  • Promotion of integration with driver's licenses, residence cards, patient registration cards, medical expense subsidy tickets, etc.
  • Promoting the creation of My Number Card utilization cases in local governments by utilizing grants for the Vision for a Digital Garden City Nation

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Quick and convenient service for each person ②

My Number Card can be used not only for administration but also for private sector, including Japanese Public Key Infrastructure using electronic certification.
The use of private sector enables safe, reliable, and speedy identity verification by customers. Under the banner of "Vision of Safe and Convenient Online Transactions," we are working to expand its use in various private services and situations in My Number Card.

Annual Results and Progress

The number of private-sector companies using the card's identity verification function has reached 580. Use of new industries and services has expanded.
The use of My Number Card is expanding in a variety of private-sector services, including banking, securities, and non-life insurance. The number of companies using the service has increased to 580 (as of August 2, 2024).
For the next three years, beginning in 2023, electronic certification fees for private sector will be waived. In addition, with the launch of a service that provides up-to-date address information, private sector can be obtained from J-LIS.
We have launched a service for smartphones equipped with electronic certification, enabling users to receive various My Number Card services using biometrics without having to carry a My Number Card. (Starting from Android devices)

Future development (plan)

  • Disseminate information on the benefits, procedures, and examples of use, and expand use of consultations, etc.
  • Create applications in entertainment and other fields
  • Promotion of various services such as the provision of Various Certificates at convenience stores and use as a health insurance card through the smartphone electronic certification installation service
  • In addition to the service of equipping iOS terminals with electronic certification for smartphones, implementation of equipping smartphones with the four basic types of information owned by My Number Card is scheduled for spring 2025.

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Mynaportal

All administrative procedures on smartphones

We aim to provide people-friendly administrative services that can be used easily and with peace of mind without forgetting or losing anything.
As our society becomes increasingly diverse, it is possible to use a smartphone to easily access the Internet without going to a government office, even on holidays or at night, or from a remote location.
There is a need for a system that allows people to receive various administrative services.

Annual Results and Progress

Released the new official version of Mynaportal. With the addition of new functions, the number of access reached about 13.18 million and the number of log-in users averaged about 270,000 per day.
In order to make it easier for users to understand and confirm procedures and information, we made successive improvements to the service, including the verification alpha version in December 2022 and the verification beta version in August 2023, and released the new official version in March 2024. We will continue to receive feedback from users and work to improve the service from their perspective to make it more convenient. In addition, we released new functions, such as applying for pension dependent tax returns, linking salary income tax withholding certificates with e-Tax, and applying for national qualifications online. Mynaportal was accessed approximately 13.18 million times, and the number of log-in users averaged approximately 270,000 per day (September 2023 to July 2024).

Future development (plan)

  • Letter of separation Acquisition Functions (FY 2024)
  • Family Register Information Linkage Function (FY 2024) / Family Register Furigana Application Function (FY 2025)
  • New Passport Application Functions (FY 2024)
  • Functions for License Address Change Applications, etc. (FY 2024)
  • Update of back-end functions (FY 2025)
  • Expansion of private-sector services utilizing Mynaportal APIs

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Digital Authentication App

Using digital technology to create a safe and secure identity verification

Promote the use of identity verification by expanding the use of My Number Card using digital technology.
Along with the digitalization of various services, non-face-to-face identity verification is needed in various situations. On the other hand, due to the cost burden of system development and the uncertainty of the identity verification required for each service, My Number Card electronic certification identity verification, especially identity verification using user identification electronic certification, has not spread.

Annual Results and Progress

In June 2024, we released Digital Authentication App, a safe and simple way to use My Number Card for identity verification.
Digital identity verification was released in June 2024 to make Authentication App using My Number Card safer and easier. This app uses the industry standard OpenID Connect.
By utilizing APIs * 1 (Digital Authentication App Service APIs), which link with digital Authentication App provided by Digital Agency, you can easily incorporate identity verification functions using My Number Card.
In addition, through the Digital Digital Agency service site launched on the Authentication App website, we will make a Public-Private Partnership and convey identity verification using digital technology in an easy-to-understand manner. Among the business operators scheduled to use it, 93.9% * 2 plans to use the certification APIs using electronic certification for user identification.

Future development (plan)

  • Operation of a community to communicate digital identity verification in an easy-to-understand manner

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System standardization by local governments

Improving Administrative Efficiency and Providing High-Quality Services

By standardizing the core business systems of local governments, we aim to improve the operational efficiency of local governments and the convenience of services for residents.
Until now, the core business systems of local governments, such as resident records, have been developed and customized individually by each local government. As a result, the burden of maintenance, management, and improvement has been large, and the use of the cloud has been difficult. If the standardization of core business systems of local governments is realized, the human and financial burden on local governments will be reduced, and they will be able to focus on improved services for residents that matches the local situation.

Annual Results and Progress

It will strengthen cooperation with local governments and business operators to accelerate the transition to standard compliance system.
In principle, in order to respond to the standardization by the end of fiscal 2025, we are working with related ministries and agencies to revise the standard specifications, carefully check the progress of local governments, and grasp and resolve issues, including technical issues. We have also established a "Business Council" with standard compliance system developers to grasp the development status of the system and issues related to the transition, as well as provide appropriate information and exchange opinions. We will continue to work so that local governments can transition to standard compliance system smoothly and safely.

Future development (plan)

  • In principle, we aim to migrate the core business systems of local governments to standard compliance system using the Government Cloud by the end of March 2026.

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Public service mesh

New infrastructure for data linkage to support services for residents

By speeding up the utilization and coordination of administrative data, we aim to further improve the service experience for residents while improving the efficiency and reducing the burden on government officials.

  • [Utilization of Information within Local Governments] In addition to reducing the burden on both citizens and officials responsible for administrative affairs who carry out procedures, it is important to develop an environment in which they can receive the necessary support at the necessary time.
  • [Information Coordination among Administrative Organs] The goal is to improve processing capacity to meet the increasing needs for information coordination.

Annual Results and Progress

Promote technical studies for the operation of public service mesh.
The public service mesh (information coordination platform) is targeted for implementation by the end of fiscal 2025, and technical studies are underway mainly within the two frameworks of "information utilization within local governments" and "information coordination between government agencies" so that data held by government agencies can be utilized and coordinated safely and smoothly.

  1. [Utilization of information within local governments] In fiscal 2024, we will verify functions to smoothly realize cross-business data extraction and processing and data linkage, using benefit support services as an example of utilization.
  2. [Information cooperation between administrative agencies] Starting in fiscal 2024, we will promote the design and development of common functions equivalent to the current intermediate server for information cooperation between administrative agencies based on My Number System.

Future development (plan)

  • [Information utilization within local governments] Starting in fiscal 2025, local governments will be able to empirically use the functions they need on the Government Cloud, while ensuring consistency with the data and linkage requirements for the integration and standardization of local governments' core business systems.
  • [Information cooperation between administrative agencies] Common functions will be provided to agencies such as ministries and agencies from January 2026.

Related Information

Data preparation

Ensuring data quality

In order to perform high-quality administrative services even under limited human resources, improve the convenience of citizens, and simplify and streamline administrative operations, it is necessary to develop environments that enable administrative agencies to smoothly perform data-linkage, eliminate the need to submit information twice for procedures (once-only), and realize multiple procedures and services in one stop (connected one stop), including private services, in addition to digital-first, in which individual procedures and services are completed digitally from beginning to end. In addition, from the perspective of promoting smooth data-linkage, it is necessary to thoroughly ensure the quality of data held by administrative agencies. In addition, based on Overall Review of My Number Information, we will provide careful support to organizations that perform linking based on the new support regulations established by Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures to ensure the accuracy of specific personal information.

Annual Results and Progress

Act for Partial Revision of the Basic Act on the Formation of a Digital Society, etc.: (* 3) was established.
This law was enacted at the 213th ordinary session of the Diet on May 31, 2024 to improve convenience for parties involved in administrative procedures, etc. through the use of information and communications technology and to simplify and improve the efficiency of administrative operations. The law aims to develop and promote the use of a public basic information database (base registry) and to make necessary amendments to the My Number system and the My Number Card system.

Future development (plan)

  • We will promote the use of public basic information databases (base registry) and related reference implementations when entering the names of corporations, the locations of their head offices, the addresses of individuals, and the locations of their offices in a online application, etc., in order to prevent errors and fluctuations in notation due to manual entry.
  • "Cross-Sectional Guidelines for Administrative Affairs Related to the Registration of My Number for Administrative Affairs Related to the Use of My Number" * 4 Revised from time to time
  • Consideration of digitalization of My Number registration work

Related Information

Public money receiving account

To ensure rapid access to benefits

By using public money receiving account, various benefits such as pensions and child allowances can be received smoothly.
In Digital Agency, we are promoting the registration and use of public money receiving account from the viewpoint of streamlining benefits procedures and benefits administration.
We are also promoting the use of a specified public benefit system, which enables benefits to be paid promptly even in the event of an emergency.

Annual Results and Progress

Promote the registration and use of public money receiving account and realize prompt payment through specified public benefits.
The number of registered public money receiving account increased by about 54 million from August 2022 to about 63.2 million as of the end of June 2024. This public money receiving account has become available for receiving 162 types of benefits based on individual laws. In addition, the Specified Public Benefits Program, which is designated as benefits for emergencies not based on individual laws, has designated benefits for 1,732 cases. As of the end of June 2024, the number of local governments (number of prefectural governments and municipalities) that have provided benefits using public money receiving account is 1,437 out of a total of 1,788 local governments. In addition, to ensure that customers can use public money receiving account with even greater peace of mind, we are working to eliminate accounts that are likely to have been registered by someone other than the customer.

Future development (plan)

  • Continue necessary efforts to start accepting public money receiving account registration via financial institutions
  • Continue to promote the use of specified public benefit programs

Related Information

JGrants and gBizID

Online administrative procedures for businesses

We will promote the online transfer of project-related administrative procedures and support private sector's productivity improvement.
Until now, business-related administrative services have been a burden on business operators because of the complexity of procedures, such as individual accounts and applications required for each system and system.

Annual Results and Progress

Acquisition of gBizID is completed online. The cumulative number of jGrants users has increased by about 1.2 times.
With regard to the Common Authentication Platform for Corporate Users (gBizID), it has become possible to issue accounts online, with the number of Prime accounts issued exceeding 1.2 million and the number of systems linked to national and local governments expanding to 187.
As of the end of July 2024, the subsidy application system (jGrants) had been used by a cumulative total of approximately 220,000 businesses, and was used by 15 government ministries and agencies and 47 local governments in charge of subsidy systems.

Future development (plan)

  • GBizID In fiscal 2024, we added an administrator function that enables the issuance of member accounts, which can then be managed on a business site basis.
  • Addition of proxy application function and improvement of UI / UX in jGrants (FY 2024)
  • Addition of account register function to jGrants (FY 2025)

Related Information

e-Gov

Online application Service Adds New Features to Public Comments

We will add electronic payment functions for online application procedures and improve the convenience of functions such as procedure bookmarking and searching.
In the process of making administrative procedures online, it is important to enable ministries and agencies to share a mechanism that allows them to easily make a series of processes, such as examination of procedures, online without having to build their own operational systems. We have recently developed new functions for e-Gov so that users can smoothly engage in social and economic activities.

Annual Results and Progress

Enhance e-Gov services to improve convenience and efficiency of administrative work.
Along with the switch to the e-Gov system, we expanded the range of procedures for which fees, etc. can be paid electronically through the "e-Gov online application Service," which allows users to apply for and submit administrative procedures over the Internet. We also expanded the maximum number of procedure bookmarks that can be registered and enabled the automatic display of candidate procedures below the search field while entering the name of the procedure to be searched.
At present, the e-Gov handles more than 5,800 government administrative procedures and receives more than 28 million online application a year.
In addition, the "e-Gov Public Comments" can now be submitted in an electronic file in addition to the conventional opinion submission form * 5 .

Future development (plan)

  • Functional development of e-Gov online application services corresponding to online administrative procedures of local governments, etc. (within FY 2024)

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Design System Accessibility

To create a Web service

With consideration for the environment (accessibility) and ease of use (usability) in which anyone can use digital-related products and services
The "Web Accessibility Guidebook * 6 " was updated and the design system website was released.
We aim to realize a digital society in which "no one will be left behind," where everyone can enjoy the benefits of digitalization regardless of geographical constraints, age, gender, disability or disease, nationality, or economic situation, thereby solving various challenges in daily life and truly experiencing affluence.

Annual Results and Progress

  • Update the Guidebook for Introducing Web Accessibility and launch the Design System website.
    In March 2024, we updated the content of the "Guidebook for Introducing Web Accessibilities," a document in which anyone can learn how to respond to web accessibilities based on the latest technology trends. We also updated the content of the "Design System," which is used to provide accessible design parts, and released the Digital Agency Design System β website in May 2024.

Future development (plan)

  • Revision of Guidebook for Introducing Web Accessibility
  • Continuously expanding and updating design system guidelines, codes, etc.
  • Enhancement of guidelines for maximizing the value obtained by each service user from the user's perspective (service design), usability, etc.

Related Information

Public basic information database (base registry)

Strengthen and accelerate initiatives that serve as the foundation for digital completion in corporations

Development and promotion of use of public basic information database (base registry). Currently, there are burdens related to procedures, such as writing the name and address of corporations, the names and addresses of representatives, etc. many times for each procedure, attaching documents many times, and performing the same procedures many times when changes are made. As a public basic information database (base registry), a database of items common to various procedures will be developed so that various administrative agencies can refer to it. This will improve the convenience of citizens who take procedures, such as reducing the number of documents attached, omitting notification of changes, and making the confirmation of registered matters online. It will also improve the operational efficiency of administrative agencies. As a policy effect, it is expected to improve the efficiency of procedures in about five cases per year. In addition, by referring to the address and location database (base registry for address) in 500 procedures in online application, etc. by 2030, it is expected to reduce the administrative burden on citizens and government officials by about 31 billion yen per year.

Annual Results and Progress

Act for Partial Revision of the Basic Act on the Formation of a Digital Society, etc.: (* 3) was established.
This law aims to improve the convenience of people involved in administrative procedures through the use of information and communications technology and to simplify and improve the efficiency of administrative operations. The law aims to develop and promote the use of public basic information databases (base registries) and to make necessary amendments to the My Number system and the My Number Card system. The law was enacted in the 213th ordinary session on May 31, 2024. The government will formulate a plan for the development and improvement of public basic information databases and promote their development and use in a comprehensive and systematic manner. The government will consider the roles to be played by related organizations and specific measures to be taken in order to ensure the quality of the data that makes up the public basic information databases (base registries).

Future development (plan)

  • By the summer of 2025, we plan to formulate a plan to develop and improve the public basic information database.
  • The aim is to develop an environment in which all administrative agencies will be able to access the data (including the provision of real estate registration information annually from FY 2025), sequentially in FY 2025 for commercial and corporate registration information and in FY 2027 and beyond for real estate registration information.
  • With regard to the Address and Location Database (base registry for address), with the cooperation of local governments, Digital Agency will cooperate with Ministry of Internal Affairs and Communications and other related ministries and agencies to develop Machi-aza information by the end of fiscal 2024. It will receive information on changes in Machi-aza from local governments with the aim of maintaining the latest date.

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Development of common national and local digital infrastructure

Development and Operation of Common National and Local Digital Infrastructure

We will maintain and strengthen public services with digital power even in a society with a declining population.
The Japanese population is rapidly declining, and the shortage of human resources, including administrative services, is rapidly becoming serious. In order to maintain high-quality public services and respond more flexibly to the diversifying lifestyles and needs of the people even as constraints on human resources become apparent in all fields, it is essential to improve the efficiency and convenience of the provision of public services by utilizing digital technology while ensuring security. There is a risk that it will not be in time to start public services after the shortage of human resources becomes serious. Therefore, both the national and local governments need to share the above basic values and work together to develop and operate digital infrastructure efficiently from now on and optimize it as a whole while avoiding overlapping investments.

Annual Results and Progress

Cabinet decision on the "Basic Policy on the Development and Operation of Common Digital Platforms for the Government and Local Governments" toward the realization of a digital society in Priority Plan.
In order to maintain and strengthen public services with digital power even in a society with a declining population, it is important for the national and local governments to cooperate to develop a common system that can be used by a wide range of local governments, instead of the 1,788 local governments developing and owning their own systems individually. Based on Basic Policy on the Development and Operation of Common Digital Platforms for the Government and Local Governments, we are working with the Secretariat of the Cabinet Secretariat Digital Administrative and Fiscal Reform Council to develop and operate a common platform for national and local digital systems.

Future development (plan)

Based on Basic Policy on the Development and Operation of Common Digital Platforms for the Government and Local Governments, the following initiatives were implemented in cooperation with the Secretariat of the Cabinet Secretariat Digital Administrative and Financial Reform Council.

  • Strengthen communication and consultation between the central and local governments, eliminate the harmful effects of sectionalism, and review operations and build systems under a cross-government promotion system.
  • While securing the necessary specialized human resources mainly in Digital Agency, promote initial development, transition and dissemination support, Digital Public Infrastructure development, and dissemination support to rural areas.

Related Information

Policy Dashboard

Strengthen efforts to make "digitalization" a "matter of course" by using digital technology to solve issues

We will strengthen visualization of policy data (policy dashboards, etc.).
Monitor progress toward a "Future Society," refer to it in government initiatives, publish it, and continuously improve it.
In addition, it is necessary to actively disseminate and publicize information on specific digital initiatives and their results, and show with examples that life has actually become more convenient.

Annual Results and Progress

Monitoring and promotion of agile policies using policy dashboards, etc.
From FY 2022 to FY 2024, Digital Agency has been sequentially promoting the development, operation, and publication of policy dashboards for the purpose of visualizing and analyzing data-mainly for digital policy-in response to the need within the government to promote the use of data-based indicators, measurements, and visualizations of Japanese policies.

Future development (plan)

  • Number of policies for which the Policy Dashboard was used and published (cumulative total): 15 as of fiscal 2025
  • Number of page views of the policy dashboard (cumulative number of page views): 150,000 page views by fiscal 2025

Related Information

Annotations

  • * 1:Application Programming Interface. A mechanism that facilitates the development of applications and the sharing and utilization of data by using the information and functions of other systems.
  • Note 2: Includes businesses that use both authentication and signature APIs. Businesses that only use authentication APIs accounted for 69.7%.
  • * 3: Act for Partial Revision of the Basic Act on the Formation of a Digital Society, etc. to Improve the Convenience of Parties Involved in Administrative Procedures, etc., and to Simplify and Streamline Administrative Operations through the Use of Information and Communications Technology
  • * 4: In order to reduce new My Number linking errors to zero as much as possible, it was issued to each linking organization in October 2023 as a recurrence prevention measure. After that, the causes of My Number registration errors were analyzed and additional measures were added, and revised in December 2023 and May 2024.
  • * 5: The possibility of submission by electronic file differs depending on the public comments of each institution.
  • * 6: A guidebook for government officials and business operators who are working for the first time to make digitally provided information and services available to a diverse range of people, regardless of their presence or absence of disabilities, etc., degree of disability, age, or usage environment (web accessibility)