Skip to main content

This page has been translated using TexTra by NICT. Please note that the translation may not be completely accurate.If you find any mistranslations, we appreciate your feedback on the "Request form for improving the automatic translation ".

Online Administrative Procedures

Last Updated:

With the aim of completing procedures on smartphones and other devices, we are promoting efforts to online administrative procedures of local governments. By promoting online administrative procedures, including the use of My Number Card, we will improve the efficiency of administrative procedures of local governments and the convenience of citizens.

What's New

Overview

Based on the "Priority Plan for the Realization of a Digital Society" (approved by the Cabinet on June 9, 2023) in , we will promote online administrative procedures in cooperation with related ministries and agencies to improve the efficiency of local government administrative procedures and the convenience of citizens.

In conjunction with this, we have compiled procedures that are considered to be highly effective in improving the convenience of residents, etc. and the operational efficiency of local governments by going online, such as procedures related to childcare such as "Application for Use of Childcare Facilities, etc." and procedures related to long-term care such as "Application for Needed Long-Term Care and certification of needed support." Please refer to the following material for details.

In the future, we aim to expand the number of procedures that can be applied online, such as "improving the convenience of residents" and "simplifying and streamlining administrative operations," as well as expanding the benefits of My Number Card, which is owned by about 70% of citizens (* as of the end of April 2023).

Recent Efforts

Examples of the use of "Pittari Service" for online administrative procedures

Among the "V. Procedures that Local Governments Should Prioritize for Online Implementation" (hereinafter referred to as "59 Procedures") listed in in the List of Administrative Procedures to Be Put Online (PDF / 4,193 kb), please see the following application examples for "Procedures that have a large number of cases to be processed and are considered to be highly effective in improving convenience for residents, etc. and operational efficiency through the promotion of online implementation." Application examples were compiled after interviewing municipalities that are promoting online digitalisation using Mynaportal's "Pittari Service," etc.

  • 15) Application for bulky waste collection
  • 3) Application for training, seminars, events, etc.
  • 59. OTHER PROCEDURES NOT INCLUDED IN THE PROCEDURE

At the same time, we will promote further online digitalisation of administrative procedures to improve the convenience of citizens and the work efficiency of municipal employees by developing an outline of the functions of the Pittari Service and procedures for registering procedures for using unique forms at municipalities.

Online Application for disaster victim certificate (Disaster Victim Certificate)

Disaster victim certificate received a issue from the mayor of the municipality as a document proving the degree of damage upon application by a person who has been affected by a disaster. It is a document that is required to be attached when applying for protection measures for affected people.
In Digital Agency, in cooperation with Ministry of Internal Affairs and Communications, we have provided strong support to local governments, including the development of Mynaportal, and have advanced online support for childcare, nursing care, and support for disaster victims. As a result, as of the end of March 2023, 1,002 local governments had been able to apply for the issuance of disaster victim certificate online.
Disaster victim certificate's online application system has several advantages, such as eliminating the need for residents to visit the city hall in difficult disaster-stricken situations and allowing them to apply from home without waiting, and for local governments, eliminating the need for staff to accept applications at the city hall counters and allowing them to concentrate their staff on emergency response. In fact, we have received comments from both residents and local governments that it is convenient.
In light of the fact that disasters are occurring even in areas where there have been few disasters due to the increasing severity and frequency of disasters, Digital Agency has issued an administrative notice once again asking local governments to take measures.

How to Apply

We posted how to apply from Mynaportal in disaster victim certificate (victim's certificate). (January 5, 2024)

We will start a demonstration project for the next online application service (from April 2025).

With the aim of reducing the burden on both residents and government officials in administrative procedures, we will start a demonstration project for the next online application service (Mynaportal's online application functions).

  • What We Want to Achieve with the Next Online Application Service
    • Register your address, name and family information once so you don't have to enter it multiple times for each application
    • By transferring information held by local governments, etc. to application forms, the burden on residents to input information and the burden on government officials to examine information can be reduced.
    • Aim to complete administrative procedures online by sending corrections and notifications of application details online
  • Screen image of the next online application service (image is under development)
    Screen image of Mynaportal. The title says the application status of XXX notification, and there is a blue button that says official document download.

Future schedule (planned)

  • April 2025: Started pilot testing with some local governments
  • From September 2026: Start of full-scale operation

Target of advanced demonstration (as of April 22, 2025)

From April 2025, we will start accepting applications for the "Contact Information for Childbirth" and "Notification of Commencement of Use of Water and Sewage Services" using the next online application service in the municipalities participating in the pilot demonstration in order. The municipalities participating in the pilot demonstration and eligible procedures are as follows. For details, please check the website of each municipality. Other procedures will be announced as soon as the acceptance start time is decided.

  • Local Governments Participating in the Pilot Project and Target Procedures
    • Yokosuka City (Contact Information for Childbirth)
    • Susono City (Contact Information for Childbirth)
    • Kumamoto City (Notification of Commencement of Use of Water and Sewerage Systems)
    • Miyakonojo City (Contact Information for Childbirth, Notification of Commencement of Use of Water and Sewage Systems)
  • List of Applicable Procedures (Scheduled start date)
    • Contact Information for Childbirth (April 2025)
    • Notification of commencement of water and sewage services (April 2025)
    • Registration of birth
    • Application for Lump-sum Payment of Childbirth
    • Request for Approval of Child Allowance Eligibility and Child Allowance Amount
    • Subsidy for medical expenses for infants (medical expenses for children)
    • Application for National Health Insurance
    • Notification of Withdrawal from National Health Insurance
    • Application for Certification of Eligibility to Receive Medical Care for Persons with Severe Mental and Physical Disabilities

Follow-up Survey on the Status of Online Procedures that Local Governments Should Promote on a Priority Basis

We surveyed the status of online support for administrative procedures in local governments.
We plan to conduct similar surveys as needed in the future with the aim of regularly monitoring the progress of the online system and steadily advancing digitalisation.
The status of online applications by local governments as of the end of fiscal 2023 is as follows.

  • List of Online Procedures in Local Governments Contributing to Improvement of Convenience for Citizens

Related Links