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Comments and requests

Last Updated:: Sep 28, 2026

Comments and requests to Digital Agency

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Inquiries about individual systems and services

For inquiries about My Number System / Mynaportal, Visit Japan Web Services, base registry for address, etc., please check the following.

Mynaportal and Mynaportal Frequently asked questions about the app
*If you still have questions, please contact us.
- Inquiries after logging in to Mynaportal [Recommended]
- Inquiries before logging in to Mynaportal
Inquiries regarding My Number System, Mynaportal, etc. (My Number general toll-free number)
Frequently Asked Questions about Visit Japan Web Service
*If you still have questions, please contact Visit Japan Web Service Q & A Chatbot .
Inquiry about base registry for address