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Online Service for Moving Procedures

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In addition to administrative procedures, we will promote online, one stop procedures for moving, including private sector procedures.

What's New

Notice

Table of Contents

Overview

Currently, when moving, it is necessary to report information such as name and new address to various administrative agencies and private sector individually, and procedural burdens are incurred each time. In addition, necessary procedures differ from person to person, and there are a wide variety of parties who should take the procedures, so it is not possible to comprehensively grasp the necessary procedures, and it is easy to miss procedures.
Furthermore, when submitting a notification of moving in to the municipality of the new address, in principle, it is necessary to come to the municipality of the new address, receive a certificate of moving out, and submit it together with the notification of moving in. However, since residents will visit the municipality more than once, reducing the burden is an issue.
In addition, resident registration at the time of moving in and a series of related administrative work (National Health Insurance, Child Allowance, etc.) require a lot of time.

The Online Service for Moving Procedures is a mechanism that enables moving related procedures to be completed online, including not only administrative procedures for municipalities, but also private procedures such as lifeline (electricity, gas, and water). We are promoting efforts to respond to issues of both residents and municipalities.

Explanation of the moving procedure online service. private sector will cooperate with the moving portal site operated by Mynaportal so that not only administrative procedures to municipalities but also procedures related to moving, including private procedures such as lifeline, can be done online in a lump.

Flow of Procedures (Moving Out Report, Notification of Scheduled Visit to Government Office (Moving In Reservation))

From February 6, 2023, through Mynaportal, all municipalities can submit a moving-out notification online to the municipality from which you are moving, and can notify the municipality to which you are moving that you plan to come. In addition, from the same day, when a person who has been issued a My Number Card submits a moving-out notification online, etc., the municipality from which you are moving will notify the municipality to which you are moving of the information on the moving-out certificate in advance, and the municipality to which you are moving can use the information and the notification of the plan to come sent through Mynaportal to make the necessary preparations for accepting the moving-out notification.

Procedure

  1. The person who is moving (notifier) will digitally sign in My Number Card and send a moving out report and a schedule of coming to the office.
  2. The information of the moving out report will be sent to the municipality of your new address through Mynaportal. Also, the municipality of your new address will be informed of your plan to come to the municipality.
  3. An advance notice of the information on the certificate of moving out will be sent from the municipality you are moving from to the municipality you are moving into.
  4. The preparation in advance for the move-in procedure will be shared with each related division from the transfer notification counter of the municipality to which you are moving.
  5. Those who are moving must go to the transfer notification counter of the municipality to which they are moving and present their My Number Card to file a notification.

Conceptual diagram of the procedure

By using this service, as a general rule, the notifier (referred to as "requester" in Mynaportal) does not need to come to the municipality from which he / she is moving. In addition, through Mynaportal, you can check the necessary procedures and belongings at the municipality to which you plan to move, and you can prevent missing procedures and forgetting belongings. The municipality to which you plan to move can improve the efficiency of the procedures when the notifier comes to the municipality through advance notification of the information on the certificate of moving out and notification of the schedule of coming to the municipality.

How to use from Mynaportal

The Moving Procedure Online Service is available to the following people:

  • Anyone with a My Number Card valid for electronic certification
  • Those who are moving within Japan

You can use it not only when you move alone, but also when you move with your household members or other household members.
For the move-in procedure at the municipality you plan to move in, one of you must present your My Number Card at the service counter.

For information on how to use the service, please see How to Move from Mynaportal .

Precautions

The Moving Procedure Online Service may not be available in some cases, such as when the My Number Card does not contain a valid electronic certification for signature. Please check below for details.
*List of main cases in which this service cannot be used (PDF/353KB)

Frequently Asked Questions

For frequently asked questions, we have compiled answers on the following page.

To all moving portal site operators

Through the moving portal site operated by private sector, there is a service that allows those who are moving to carry out private procedures for electricity, gas, water, etc. Specifications of APIs such as are provided to business operators who operate the online application moving portal site so that administrative procedures to municipalities can also be carried out by linking APIs.

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