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Frequently Asked Questions: About public money receiving account Registration

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Frequently Asked Questions

Q2-1 What methods are available for applying for public money receiving account registration?

A2-1

You can register your public money receiving account at a Mynaportal, financial institution or tax return.

If you are applying in Mynaportal, please refer to How to register public money receiving account by Mynaportal Register account information (Mynaportal) .
If you wish to register at a financial institution, please prepare documents confirming your My Number and personal identification information (name, address, and date of birth), and apply at the counter of the financial institution where you have an account you wish to register in public money receiving account. Even if you do not have a My Number Card, you can register a public money receiving account (see Q2-19 ).
A person who files a tax return may register the recipient account of the tax refund as a public money receiving account in the procedure of the tax return.

Q2-2 Is it possible to register more than one account?

A2-2

You cannot register more than one bank account. public money receiving account can register one account per person with the national government (Digital Agency). For more information, please visit the public money receiving account Register System .

Q2-3 Can I register an account that does not issue a passbook or an internet-only bank account? (Can I register an account with any financial institutions?)

A2-3

Financial institutions that allow public money receiving account registration You can register an account without a passbook or an internet-only bank account with any financial institutions listed on the .

Q2-4 Are there any restrictions on the types of deposits that can be registered in an account? (Can I register in an account other than a savings account?)

A2-4

The following savings accounts can be registered in public money receiving account. Please note that other savings accounts cannot be registered.

  1. Ordinary deposit account, ordinary savings account (JA Bank, JF Marine Bank, etc.), ordinary savings account (Japan Post Bank)
  2. Checking account / current savings account (transfer account in the case of Japan Post Bank)
  3. General account (dealing with ordinary deposits and savings)

Q2-5 Is it possible to register a savings account with a business name in the account name in public money receiving account?

A2-5

If the name of a savings account includes the name of the registrant, such as the name of a branch or office, it cannot be registered in public money receiving account. An account that can be registered as a public money receiving account is a personal account in the name of the registrant.

Q2-6 The child does not have a bank account. Can I register a parent's account instead?

A2-6

An account in a name different from that of the registrant (child) (parent's account) cannot be registered as a public money receiving account. An account that can be registered as a public money receiving account must have the same account holder as the registrant.

Q2-7 Can I change my registered account to another one?

A2-7

You can change your public money receiving account at the Mynaportal or financial institutions.
For details on how to change your account, please refer to How to change your public money receiving account by Mynaportal 02 Change your account information (Mynaportal) or contact your financial institutions.

Q2-8 I don't have a smartphone or a computer. Can I register a public money receiving account?

A2-8

If you have a My Number Card, you can register from a computer or smartphone other than your own, such as a family member. You can also register from financial institutions.

Q2-9 What should I do if, after registering a public money receiving account, the account in question is no longer available (e.g., account cancellation) or if I want to delete my registration? (Do I need to go through procedures such as deleting account information?)

A2-9

Please change or delete the public money receiving account at the Mynaportal or financial institutions.

I can't search JA Bank at Q2-10 Mynaportal. What should I do?

A2-10

You can use it because it is a target financial institution, but the financial institution name entered in the search must be the official name.
For example, when registering "JA Bank Minor Agricultural Cooperative (tentative name)", search by "minor agricultural" or "minor" part, and select "minor agricultural cooperative" displayed in the search result.

Q2-11 Can I check my registered account information?

A2-11

You can check it by logging in to Mynaportal and tapping "public money receiving account" in the "Okane" group on the top page.

Q2-12 When I was registering at Mynaportal, a screen called "Application for Confirmation of Account Name" appeared. What kind of application is this?

A2-12

If the account you are trying to register has already been registered for a My Number other than yourself, you will not be able to register that account as a public money receiving account.
If the "Application for Confirmation of Account Name" is displayed on the screen of the Mynaportal and you do not remember that you have registered the account, you can request the examination that the account belongs to you (this is referred to as the "Application for Confirmation of Account Name"). If it is confirmed as a result of the examination that the account belongs to you, you will be able to register the account in public money receiving account.

Q2-13 We have implemented the "Application for Confirmation of Account Name" at Mynaportal. I understand that there is a review for this. Please tell us the "Review Criteria" and "Review Period".

A2-13

The "Examination Criteria" is mainly to check whether the name of the applicant matches the name of the account, and the "Examination Period" is about two weeks.

Q2-14 Where can I find out the result of the examination on the "application for confirmation of account name" at Mynaportal?

A2-14

You can check the result of the examination from the "notice" of the Mynaportal.
You can also check the status of the examination from the "Application Status Inquiry" in Mynaportal.
(The review period is about 2 weeks, so please wait until the review is completed.)

Reference: Mynaportal's "Application Status Inquiry" Display Method 01 Inquire application status (Mynaportal)

Q2-15 I received a notice titled "Notice of Completion of Change of Mynaportal Registration Information" (Content: I have changed my public money receiving account registration information to match the information on my latest resident record.) in the notice of my public money receiving account. When will I be notified, and where can I check the details of the change (before and after the change)?

A2-15

Based on the Act on Registration, etc. of Deposit and Savings Accounts for Prompt and Reliable Implementation of Payment, etc. of Public Benefits and the Terms of Use for the Use of the Account Information Registration and Linkage System (Mynaportal) *, Digital Agency updates the registered information of public money receiving account as needed.
In addition, we update the account registered information of those who have changed their name or address on the Basic Resident Register since October 1, 2015, regardless of when they registered their public money receiving account.
To check the changes:

  • Check for Latest Information
    1. Log in to Mynaportal.
    2. Access the public money receiving account page from the top page of Mynaportal.
    3. You can check the current registered information in the "My information" field
  • Check information before change
    1. Log in to Mynaportal.
    2. Access the public money receiving account page from the top page of Mynaportal.
    3. Go to Check History of Account Information Changes at the bottom of the page in public money receiving account.
    4. Tap the plus (+) button to the right of "Personal Information" under Account Information at the top of the page.
    5. You can check the information before the change.

* Article 27. Amendment of Personal Information (Quoted from of the Terms of Use for the Use of the Account Information Registration and Linkage System (Digital Agency Web Service / Application))

1. Digital Agency shall obtain the identity verification Information after requesting Japan Agency for Local Authority Information Systems to provide the Individual Information and the reason for the change, and use it to correct or correct the Individual Information for which a registration application has been made, the Individual Information for which a change application has been made, or the Individual Information that has been registered, or to delete the Registered Information.
2. In the event that Digital Agency corrects, revises, or deletes personal information (except in the case of death) in accordance with the preceding paragraph, Digital Agency shall notify system users by the method specified by Tokyo Metropolitan Government.

Q2-16 In the notice of Mynaportal, I received a notice of "Notice of Completion of Change of public money receiving account Registration Information" (Content: public money receiving account Registration Information has been changed to match the information on the latest resident record). Before and after the notice, public money receiving account account information and personal information such as name and address have not changed. Why do I receive the notice?

A2-16

Since the notification is sent after updating the information including overwriting with the same information, the notification may have been sent even if there is no change in the registered personal information.

Q2-17 In the notice of Mynaportal, I received a notice of "Notice of Completion of Change of public money receiving account Registration Information" (Content: I have changed my public money receiving account registration information to match the information on my latest resident record.) Why is my old address still there?

A2-17

You may not have implemented the My Number Card change of address procedure when you moved.
Follow the procedure below to check the latest registered information. If you still have your old address, please contact your local municipality.

  1. Log in to Mynaportal.
  2. Access the public money receiving account page from the top page of Mynaportal.
  3. You can check the current registered information in the "My information" field.

Q2-18 In the notice of Mynaportal, I received a notice of "Notice of Completion of Change of Registered Information of public money receiving account" (Content: The registered information of public money receiving account has been changed to match the information on the latest resident record). Why is "Suspension of Use" displayed on the registered account in the past in the account information history of Mynaportal?

A2-18

In the account information history, "Suspended" is displayed to indicate that the account registered in the past cannot be used. The account registered based on the latest personal information can continue to be used.

Q2-19 I do not have a My Number Card, but can I register a public money receiving account at a financial institute?

A2-19

You can register your public money receiving account by confirming your My Number at the counter of the financial institution where you have the account you want to register, using either a copy of your certificate of residence, certificate of items stated in resident register, or notification card that shows your My Number (documents for identity verification are required separately).

Q2-20 Can I check with the financial institutions which accounts are registered as public money receiving account?

A2-20

It is not possible to check with financial institutions which accounts are registered as public money receiving account. Please check from Mynaportal.

Q2-21 I applied for registration of public money receiving account from financial institutions, but it seems that I couldn't do it well. What should I do?

A2-21

It is considered that the registration was not possible because the personal identification information (name, address, date of birth) submitted to the financial institutions at the time of application was not up-to-date (it did not match the information on the latest resident record). Please re-apply from Mynaportal or re-apply after submitting the latest personal identification information to the financial institutions.