This page has been translated using TexTra by NICT. Please note that the translation may not be completely accurate.If you find any mistranslations, we appreciate your feedback on the "Request form for improving the automatic translation ".

FAQ: public money receiving account Registration Based on Confirmation of Intention of Pensioners (Special Scheme for Registration via Administrative Organ, etc.)

Last Updated:

Table of Contents

Frequently Asked Questions

Special System for Registration via Administrative Organs

Q1: What is the "Special System for Registration via Administrative Organs, etc."?

Based on Digital Agency's mission, "Human-friendly digitalisation: No one left behind.", this is a special program that allows those who wish to register to register Mynaportal through simple procedures so that even those who are unfamiliar with procedures using public money receiving account or those who have difficulty in going to financial institutions can enjoy the benefits of the "speedy and reliable realization of benefits" that is the purpose of the public money receiving account Registration System.

For pensioners who are not registered in public money receiving account, the account registered as the recipient of the pension can be registered in public money receiving account after confirming the intention of the pensioner.

It is not necessary if you wish to register your public money receiving account.
If you do not wish to register your public money receiving account, you can choose not to register your public money receiving account by submitting a statement of disagreement (return of the postcard) when confirming your intention.

Please check the following for the specific procedure.

  • If you wish to register (agree)
    This is a schematic diagram of the five steps of public money receiving account registration. The first step is for the Japan Pension Service to send a document confirming your intention. The second step is that if you agree, no procedures are required. The third step is to provide account information after 45 days have passed. The fourth step is to register at Digital Agency. The fifth step is to notify you of the result of your registration. Details follow this image.
  1. The Japan Pension Service will send a confirmation of intention (simple registered mail) to the pensioner eligible for the program to register the account to which the pension is to be transferred as public money receiving account.
  2. No procedures are necessary to express your consent to the registration of the public money receiving account. (Please do not return the Application for Non-Consent. You will be processed as a person who does not wish to register.)
  3. After the confirmation period (at least 45 days from the arrival of the confirmation of intention), the Japan Pension Service will provide Digital Agency with the information necessary for public money receiving account registration (account information and registrant information).
  4. Register the public money receiving account at Digital Agency.
  5. Pensioners who have requested to be registered by Digital Agency will be notified of the result.
  • If you do not wish to register (or do not consent)
    This is a schematic diagram of the public money receiving account Registration Disagreement Procedure. The first is that the Japan Pension Service will send you a document confirming your intention, and the second is that you will have to return the enclosed postcard in the event of disagreement. Details follow this image.
  1. The Japan Pension Service will send a confirmation of intention (simple registered mail) to the pensioner eligible for the program to register the account to which the pension is to be transferred as public money receiving account.
  2. In order to indicate your intention not to agree to the registration of the public money receiving account (intention of disapproval), please read the intention confirmation document carefully and return the enclosed non-consent application postcard.

In addition, even if you forget to return the postcard to express your disagreement and it is registered as a public money receiving account, you can change or delete the public money receiving account at Mynaportal or financial institutions.

Q2: What is the difference between "Registration via Administrative Agencies, etc." and "Special Scheme for Registration via Administrative Agencies, etc."?

The "Registration via Administrative Agencies, etc." and the "Special Scheme for Registration via Administrative Agencies, etc." are the same in terms of public money receiving account registration, but the method of obtaining consent is different.

  • Registration via administrative agencies, etc. (Registration upon filing a final return for income tax (return for refund), request for correction, or request for a pension)
    Public money receiving account registration is carried out based on the express intention of consent from applicants. Without this intention, registration will not take place.

  • Special System for Registration via Administrative Organs
    If there is no expression of disapproval within the period for confirming the intention (* 2) after securing a sufficient period of time to confirm the intention (* 1) through simple registered mail, the intention is deemed to have been expressed implicitly, and the public money receiving account is registered.

  • * 1 If the simple registered mail for confirmation of intention is not delivered to the destination, it will not be registered.

  • * 2 If you indicate your disagreement (answer) on the return postcard enclosed with the simple registered mail, you will not be eligible for registration.

Q3: When will the "Special System for Registration via Administrative Organs, etc." start?

From around August 2026, we will send a detailed letter by simple registered mail to those who are eligible.

Q4: Why do people who do not want to register a public money receiving account have to go through the procedure under the "Special Scheme for Registration via Administrative Organs, etc."?

This is because the system is designed so that those who wish to register can do so easily.
As a result, even those who are unfamiliar with procedures using Mynaportal or who have difficulty in visiting financial institutions for procedures can register.
By registering a public money receiving account, there is an advantage that the customer's procedure becomes smooth when receiving benefits, etc., and by registering, there is no disadvantage that the deposit balance is known to the government or withdrawn without permission.
Therefore, those who do not wish to register will need to go through the procedure. We apologize for the inconvenience and ask for your understanding.

Q5: Who is subject to the "Special System for Registration via Administrative Organs, etc."

Those who have received the "Confirmation of Intention" are eligible.
As a general rule, those who are 65 years old or older as of April 15, 2026 (2026) (date of birth before April 16, 1961 (1961)) and receive a pension, but are not registered in public money receiving account, are eligible. However, some people may not be eligible.

  • [Examples of Cases Not Applicable]
    • When there is no record of pension payment
    • When the financial institution of the deposit account registered as the pension recipient account is not included in the financial institutions eligible for registration as a public money receiving account
    • If you live abroad
    • If you are a victim of domestic violence or abuse and have reported it to the Japan Pension Service
  • *For details, please visit the Japan Pension Service website or contact the "toll-free number for inquiries about confirmation of intention" established by the Japan Pension Service on or after August 4, 2026.

Sending a "Letter of Intent"

Q6: When will I receive the "Confirmation of Intention"?

It will be sent to the address registered with the Japan Pension Service in order from around August 2026 to around February 2027.

Q7: I have not received the "Confirmation of Intention" even after the scheduled delivery period. Will the account I use to receive my pension be registered as a public money receiving account?

If you do not receive the "Confirmation of Intention" after the scheduled period for sending the Confirmation of Intention, you will not be registered because you are not eligible.
In addition, if you wish to register, please take separate procedures at Mynaportal or financial institutions.

Q8: What should I do if I cannot receive a "Letter of Intent" because I am away from home for a long period of time?

For those who cannot receive simple registered mail, the pension transfer account will not be registered as public money receiving account because the customer's intention cannot be confirmed. If you wish to register, please take the necessary procedures separately at Mynaportal or a financial institution.

Procedures after Receiving the "Letter of Intent"

Q9: I would like to register my pension transfer account as a public money receiving account. How do I proceed?

If you wish to register with public money receiving account after receiving the Letter of Intent, you do not need to follow any procedures. Digital Agency will notify you of the registration result by postcard or through Mynaportal after the registration process is completed.
In addition, the Japan Pension Service will provide information to Digital Agency after the return deadline (after more than 45 days have passed from the date on which the confirmation of intention was received). Therefore, if you are in a hurry to register, please consider registering at Mynaportal or financial institutions separately.
In addition, those who have not received the confirmation of intention are not eligible, so if you wish to register, please register at Mynaportal or financial institutions separately.

Q10: The account information, etc. stated in the "Letter of Intent" is different from what is recognized (such as outdated information). What should I do?

Please contact the "toll-free number for inquiries about the confirmation of intention" listed on the confirmation of intention. When making inquiries, the reference number listed on the confirmation of intention will also be required, so please have it ready at hand.

Q11: I would like to ask questions about the content of the letter of intent confirmation and how to fill in the letter of objection. Where should I contact?

Please contact the "toll-free number for inquiries about confirmation of intention" established by the Japan Pension Service on or after August 4, 2026.
Please note that the My Number Comprehensive Toll-Free Number, municipalities, pension offices, Nenkin Dial, etc. are not available.

Q12: If it is difficult for you to answer in person, is there any problem in writing or answering on your behalf?

If it is difficult for the applicant to respond in person, there is no problem for a guardian or family member to write or respond on behalf of the applicant after confirming the intention of the applicant.

Q13: When will the public money receiving account registration be completed? From when can I use the registered public money receiving account? When will I receive the notice of the completion of the public money receiving account registration?

It takes about 3 to 4 months from the arrival of the confirmation of intention to the completion of public money receiving account registration (availability).
Digital Agency will contact you via post card or Mynaportal once the enrollment process is complete, and you will be able to use it as soon as you receive it.
If you are in a hurry to register your public money receiving account, we are sorry to trouble you, but please consider proceeding at Mynaportal or financial institutions separately.

Q14: I have agreed to the registration of public money receiving account for Account A to which the pension will be transferred (I did not return the Notice of Non-Consent). Although I have not yet received the Notice of Completion of Registration, I have registered another account B as public money receiving account at Mynaportal or a financial institution, etc. Which account will be registered as public money receiving account, Account A or Account B?

The application based on the person's explicit intention to consent, which has been made at a Mynaportal or financial institutions, will be given priority and account B will be registered.
Depending on the timing of application processing and notification, Account A may be temporarily registered. In addition, if an account has already been registered at the timing of registration examination of Account A, the application for registration of Account A based on confirmation of intention will be rejected.

Q15: I received a confirmation of intention and I do not want to register my pension deposit account even as a public money receiving account. How do I proceed

Please detach and return the "Application for Non-Consent to public money receiving account Enrollment" no later than the due date indicated on the Letter of Intent. For information on how to return the form, please refer to the leaflets "About public money receiving account Enrollment of a Pension Transfer Account [Guide to the Letter of Intent]" enclosed with the Letter of Intent.

After sending the "Application for Non-Consent"

Q16: I would like to know the status of the processing of the Application for Non-Consent (whether it has arrived at the Japan Pension Service). Who should I contact?

Please contact the "Toll-Free Number for Inquiries about Letter of Intent" established by the Japan Pension Service, which is listed on the letter of intent. Please note that the My Number Comprehensive Toll-Free Number, municipalities, pension offices, Nenkin Dial, etc. are not available.

Q17: I submitted a non-consent form, but I would like to change it to consent.

Please register at Mynaportal or financial institutions separately.

Handling of Lost Confirmation of Intent and Expired Confirmation of Intent

Q18: I have lost my Letter of Intent or Letter of Disagreement. I would like to submit a Letter of Disagreement. What should I do?

After August 4, 2026, please contact the "Free Dial for Inquiries on Intention Confirmation Form" established by the Japan Pension Service. Please note that the My Number Comprehensive Free Dial, municipalities, pension offices and Nenkin Dial, etc. are not available.

Q19: I did not submit a Statement of Disapproval and the Period for Confirmation of Intention has passed. Can I change it to Disapproval?

If the period for confirming your intention has passed, you will be registered as a public money receiving account. When you receive the Notification of Completion of public money receiving account Registration, please take the time to deregister your public money receiving account at Mynaportal or a financial institution, etc.

Q20: A notice of disapproval was sent after the period for confirmation of intent had passed. Will my disapproval be accepted?

If the period for confirming your intention has passed, the public money receiving account will not be accepted and will be accepted as consent. If you receive a notice of completion of your Mynaportal registration, please take the time to complete the procedure for deregistration of your public money receiving account at Nagoya University or a financial institution.

Other:

Q21: What kind of information will be coordinated from the Japan Pension Service to Digital Agency?

Among the information held by the Japan Pension Service, only the information required for public money receiving account registration will be linked to Digital Agency for those who have given their consent. With public money receiving account's consent to registration, Digital Agency will not obtain information such as the amount of pension received or the account balance.

  • [Information on Individuals Linked]
    • Personal Number
    • Name (Kanji / Furigana)
    • Address (Residence Certificate Address, Notification Address)
    • Date of
    • Deposit and savings account information registered as a pension receiving account
      • Financial institutions other than Japan Post Bank: Financial institution, branch, account type, account number, account name
      • In the case of Japan Post Bank: code, number, account name

Q22: I received a telephone call, SMS message, or e-mail regarding the public money receiving account Registry System pretending to be from Digital Agency. I was asked to provide information such as my deposit account PIN and account balance. How should I respond?

Digital Agency will only send postcards related to public money receiving account registration results and Mynaportal notification emails to eligible individuals. We will never ask for a response through phone calls, Short Message Service (SMS), emails, etc. Please be careful not to respond at all. If you receive a corresponding phone call, Short Message Service (SMS), or email, please basically ignore it or contact various consultation centers.

  • Phone: Phone Call Center (03 6162 1111) (https://www.soumu.go.jp/menu_news/s-news/01kivan18_01000255.html)
  • SMS and e-mail: Spam Mail Consultation Center (https://www.soumu.go.jp/main_soshiki/joho_tsusin/d_syohi/m_mail.html)
    If there is a possibility that you have been involved in a crime, please contact the police station with jurisdiction over your area or the police counseling desk (#9110).