[Government AI GENAI App Commentary] SEABIS Travel Expense and Reward System Question Answering -RAG
Resolve SEABIS how-to issues
When using SEABIS to apply for travel plans or travel expense reimbursements, do you ever get confused about where to start? I want to look up detailed operating methods, but the manual is voluminous, so it's hard to get to the information I want to know now.
The "SEABIS travel expense and reward system question-answering -RAG" app from Government AI GENAI can be used in such cases. Just by entering a simple question, you can quickly reach the information necessary for a solution.
This time, Keisuke Sakurada of the Digital Agency GENAI Team explains the "SEABIS Travel Expense and Reward System Question-Answering -RAG" application along the screen.
The following is Sakurada's explanation.
Burden of massive documentation searches
SEABIS is a common system among all government ministries and agencies that supports daily operations, including procedures for travel expenses and honorariums. However, the operation method is complicated and the manual is enormous. There are dozens of files and thousands of pages, and it takes time just to find the necessary information.
As a result, your accounting staff is swamped with calls and spends too much time responding.
Learn in Natural Language
Government AI GENAI's "SEABIS travel expense and reward system question-answering -RAG" can solve these problems.
All you have to do is type your question about how to operate SEABIS in natural language, and the AI will find the information you need, organize it, and answer your question.
The app contains documents such as the SEABIS operating manual, frequently asked questions (FAQs), and travel-related laws and regulations and regulations. The AI refers to these documents while generating answers. Answers are given in an easy-to-understand manner, clearly indicating which documents were used as references and the grounds for their use.
Confirm the travel plan application procedure.
For example, in the operation after a long time, "Where should I start with the travel plan application in SEABIS?"
That's when I got lost.
Enter "It has been decided that I will go on a business trip. I would like to file a travel plan application with SEABIS. Where can I operate it?" into the question column.
When you run it, the steps of travel plan application will be displayed in an easy-to-understand order.
In this example, the user selects "Travel Plan" from the "Travel Expenses" category on the home menu. On the subsequent screen, the user selects the appropriate application type, such as "Domestic Travel."
The URL and page number of the manual you are referring to are also displayed, so you can check the actual contents.
Also effective in reducing the burden on staff
By making it easier for users to resolve their own questions, the number of inquiries to the person in charge of accounting will decrease, which will also lead to a reduction in the burden on the person in charge.
In a survey conducted in Digital Agency last year, the SEABIS AI app reduced the number of inquiries to the department in charge by about 10%, and the time spent on lectures to beginners by about 30%, showing the effects of reducing workload.
We can confirm cases where it is difficult to make a decision
In addition, the app not only shows you how to operate it, but also allows you to check irregular cases such as travel plan applications. For example, there are many cases where it is difficult to make a decision regarding the processing of business trips at the end or beginning of the fiscal year.
Then, enter "If I go on a business trip in Japan that extends beyond one fiscal year, in which fiscal year should I apply for my travel plans? Please tell me what I should pay attention to when I enter my travel plans."
Then, the AI organizes and displays precautions that seem complicated in a huge manual, such as "It is necessary to draft separately for each fiscal year," so that it is easy to understand.
When investigating such specific cases, it is easier to check whether the AI's answer is correct by reducing ambiguity by indicating a specific date and place in the prompt, or by having the AI answer the reason why it is not good. As a result, it is possible to obtain the really necessary information from a huge amount of manuals in an easy-to-understand manner.
Reduce research time and focus on core business
By using this app, you can reduce the amount of time you spend fighting with the manual. The trouble of inquiring and responding will be greatly reduced.
If you stop at SEABIS, the first thing you can do is ask GENAI.