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Dashboard on the results of a survey on the digitalization of society and awareness of digital government services

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Digital Agency has set "Human-friendly digitalisation: No one left behind" as its mission. Online Administrative Procedures , One-stop, no writing service , etc. We aim to create a society where each person can choose digital administrative services that meet their needs and everyone can enjoy the benefits of digitalization.

Digital Agency will conduct a survey on citizens' "awareness of digitalization in society," "satisfaction with digital administrative services," etc. By publishing the results, we will grasp the penetration of digital in society as a whole and work to improve digital administrative services based on the results.

Table of Contents

1. Main figures of the survey results

It shows the percentage and annual trends of people who responded positively to three particularly important indicators: "I think the digitalization of society is good," "I can adapt to the digitalization of society," and "I am satisfied with digital government services."

2. digitalization in Society

This shows the percentage of people who "think the digitalization of society is good" and "think they can adapt to the digitalization of society", changes over time, and trends by gender and age.

3. Digital Government Services

3.1 Awareness of digital government services

It shows the proportion of people who "know digital government services" and "trust digital government services," changes over time, and trends by gender and age group.

3.2 Use of digital government services

It shows the percentage of people who "have used digital government services even once" and "among those who have used digital government services even once, are satisfied with their experience of using digital government services," as well as changes over time and trends by gender and age group.

3.3 Intention to use digital government services

It shows the proportion of people who "want to use digital government services in the future" and "want to use digital government services rather than over-the-counter procedures", changes over time, and trends by gender and age.

4. Important Points

Survey method

  • Survey Overview: Awareness Survey on Digital Government Services
  • Survey method: Internet survey
  • Survey subjects: Males and females aged 18 to 79 nationwide (allocated according to gender, age group, and population composition ratio of prefecture)
  • Valid responses: 10,000
  • Survey period: December 2025

Defining Data

The various types of date used in the dashboard are collected independently by Digital Agency.

Opinion and Request

For questions and ideas, please contact Opinion and Request .

FAQ

If you have any questions, please check the FAQ .