Frequently Asked Questions: Regarding Online Notification of Moving-out / Notification of Scheduled Visit (Moving-in Reservation) through Mynaportal

Q1 When I submit a moving-out notification in the future, will I always have to submit it from Mynaportal?

A1

It is still possible to submit a notification of moving out in person.

This service makes it possible to submit moving-out notifications to all municipalities online through Mynaportal, utilizing the current special moving-in mechanism based on Article 24-2 of the Residential Basic Book Act (Act No. 81 of 1967).

Q2 What do you mean by notification of a scheduled visit to the office?

A2

It is a contact for the municipality where you plan to move in order to confirm information such as the scheduled date of your visit in advance.
In addition, the notification will be completed along with the submission of the moving-out notification due to the procedures at Mynaportal.

Q3 Is it unnecessary to go to the municipal office of the city, town, or village to which I moved?

A3

The service starting on February 6, 2023 makes it possible to notify you of the schedule of your visit to the Mynaportal for the online submission of a moving-out notification and a moving-in (moving-out) notification through the Tokyo Metropolitan Government. You cannot submit a moving-in notification or a moving-out notification online.

When a notification of moving-in is received, it is recorded in the Basic Resident Register, and various administrative affairs are carried out based on this. Therefore, it is essential to strictly confirm the existence and identity of the person submitting the notification of moving-in, and it is necessary to carry out the procedures face-to-face.

After submitting a moving-out notification through Mynaportal, please complete the moving-in notification and other procedures at the municipal service counter of the city, town, or village to which you moved in accordance with the relevant guidelines.

Q4 Is there a case where I have to go to the city of origin even after submitting a notification of change of residence through Mynaportal?

A4

Even if you have submitted your moving-out notification through Mynaportal, you may be required to come to the prefectural office in the event that there are deficiencies in the procedures related to resident changes or the moving-out notification.

Q5 Which municipalities provide the service?

A5

All cities, wards, towns and villages in Japan deal with it.

Q6 Can I use this even if I move out of Japan?

A6

International transfers are not eligible for this service.

Q7 Can a person who does not have Japanese nationality use this service?

A7

Even if you are a foreign national, those who have a My Number Card can use it.

Q8 Is it possible to have a proxy submit a moving-out notification and inform the proxy of the schedule for his / her visit to the government office?

A8

Under the Mynaportal function Law, a proxy who requires a power of attorney cannot submit a moving-out notification or notify you of a scheduled visit to the office. However, if the proxy is a member of the same household as described in the resident record, the proxy can submit a moving-out notification and notify you of a scheduled visit to the office on behalf of all household members.
Please note that when completing the move-in procedures at the municipality you plan to move to, one of the persons who will move must present his or her own My Number Card at the counter.

Q9 Is it possible for a parent to move from Mynaportal to a new address on his / her own behalf by using the parent's My Number Card?

A9

This procedure can be done if the child is listed as a family member on the child's certificate of residence. In this case, the My Number Card of the person doing the procedure (in this case, the parent) must be used. Also, when submitting a moving-in notification, the child moving must present his or her own My Number Card at the counter, so please don't forget to bring it with you.

Q10 I do not have a smartphone or a personal computer. Can I submit a moving-out notification through Mynaportal?

A10

If you are a My Number Card holder, you can log in to Mynaportal and submit a moving-out notification, etc. using a personal computer or smartphone of a person other than yourself, such as a family member. In this case, the My Number Card holder themselves must enter their PIN and submit the notification.

Q11 Can I go through the moving-in procedures on the same day I submit my moving-out notification from Mynaportal?

A11

Under the laws and regulations Law, you are required to file a moving-out notification in advance. Please do so before moving.

In addition, it takes a certain amount of time for the original municipality that receives the notification of moving out from Mynaportal to process the notification, and the processing is done in accordance with the opening hours of each municipality.
As a result, in the following cases, it may take some time to process the Notification of Moving In, or the Notification of Moving In may not be processed.

• When moving after submitting a moving-out notification from Mynaportal, and coming to the municipality in which you plan to move on the same day.
• When coming to the municipality in which you plan to move, such as before the planned date of visit selected at the time of application, or before the processing status of the moving-out notification becomes "Completed" at Mynaportal

When completing the move-in procedures, please choose a date when you plan to come to the office that is well in advance of the date on which you submitted your notification of moving out. Also, please come to the office after confirming that the status of processing in the municipality from which you moved out is "completed" on the Mynaportal.

Q12 Is there a deadline for submitting a moving-in notification?

A12

You need to submit a notification of moving in to the municipality you plan to move in within 14 days from the day you move in.

Q13 Is it possible to submit a moving-in notification before the moving-in date?

A13

It is not possible to submit a Notification of Moving In at a future date by coming to the municipal office of the new address before the moving date.

Please go through the procedure at the municipal office of your new address within 14 days from the day you moved in.

Q14: If I notify the municipal office of my planned visit, will they accept my notification of moving-in without having to wait?

A14

When accepting a notification of moving-in, a review will be conducted on whether the notification is complete or not, so you will need to wait for that time. Also, during busy periods such as peak seasons, you may have to wait for your turn to receive a notification. We appreciate your understanding.

Q15 If I submit a moving-out notification from Mynaportal, what will happen to the moving-related procedures such as the National Health Insurance?

A15

Procedures for National Health Insurance, National Pension, nursing care insurance, etc. may be required separately. Depending on the information entered during the procedures, the necessary related procedures will be displayed on the Mynaportal, so please check the website of the municipality and respond according to the various guidance.

Q16 What should I do if, after submitting the notification of moving out of Mynaportal, the move itself is cancelled or the person eligible for the move is changed?

A16

It is possible to apply for cancellation from Mynaportal until the day before the "Date of Moving Out (Planned Moving Out Date)" entered at Mynaportal.

As your signature electronic certificate will expire on the day you move out (Scheduled Moving-out Date), you will not be able to apply for cancellation online from Mynaportal. Please consult with the municipal office from which you moved out. In addition, cancellation cannot be made after the Notification of Moving-in has been submitted.

Q17 Is it possible to use the My Number Card signature electronic certificate even after submitting a notification of moving out from Mynaportal?

A17

Once your notification of moving out is accepted, the My Number Card electronic certificate for signature will expire on the day you move (Scheduled Moving-out Date). As a result, various applications that require electronic signatures will no longer be possible. Please be careful if you are planning to use e-Tax or other methods for online application.

Q18 When I submit a moving-out notification from Mynaportal using the electronic certificate for smartphones service, do I still need to update the My Number Card?

A18

Even in the case of submitting a notification of moving out from Mynaportal through a service equipped with a electronic certificate for smartphones, it is still necessary to renew the My Number Card at the counter of the municipality where you plan to move.

If you wish to continue using the signature electronic certificate for smartphones, please apply for use of the signature My Number Card for smartphones again from MynaApp using the renewed My Number Card after completing the procedure to renew the electronic certificate.

Q19 If someone else finds out your My Number or steals your My Number Card, isn't it possible for them to arbitrarily complete the moving procedures?

A19

This service uses the electronic certificate installed at My Number Card, and does not use My Number. Please note that a PIN set by the individual is required for submitting a moving-out notification through Mynaportal, and a face-to-face identity verification is required when moving in. Therefore, you cannot complete the moving procedures through My Number Card alone.

In addition, if your My Number Card has been lost or stolen, please contact the My Number general toll-free number, which accepts temporary suspension of My Number Card function operations, and complete the procedures for temporary suspension of My Number Card usage (available 24 hours a day, 365 days a year). This will make it impossible to complete online procedures using electronic signatures (follow the voice guidance and specify menu number: 2 "My Number Card loss / theft"). At the same time, please report it to the nearest police station or police box.

*My Number General Toll-Free Number For other inquiries, please refer to Inquiries about My Number System .