Introduction of User Satisfaction Rating in Government Information Systems
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In order to continuously improve the convenience of government information systems from the user's perspective, Digital Agency will develop a satisfaction evaluation system based on unified indicators and support the establishment of an improvement cycle in each ministry and agency.
Overview
Digital Agency is working to build a mechanism to continuously improve the convenience of government information systems from a user-centered perspective based on the Implementation Plan for regulatory reform (Priority Plan) (decided by the Cabinet on July 21, 2026), which was established in response to the ", Towards the Realization of a Digital Society in regulatory reform" (decided by the Cabinet on July 21, 2026) and the " (Cabinet Office) Report on the Promotion of in Regulatory reform Implementation Plan (Cabinet Office) Cabinet Office
Concretely, on each system that users actually use, we will develop a mechanism that can directly collect and analyze feedback on quantitative satisfaction and convenience based on unified indicators. This mechanism consists of a satisfaction evaluation function that will be incorporated into the system of each government ministry and agency, and a dashboard to analyze the collected data. By providing these, Digital Agency will support the collection of users' voices in each government ministry and agency and continuous improvement based on them. In addition, we will regularly check the status of improvements.
The government will also promote the use of service design guidelines and guidebooks, such as the " DS-670.1 Usability Guideline " and the " DS-671.1 Usability Introduction Guidebook ," by reviewing procurement processes and raising awareness through training and study sessions. The government will also create conditions in which each ministry and agency can carry out improvement activities autonomously and continuously. In addition, the government will promote government-wide efforts by introducing systems with high user satisfaction as good practices and encouraging improvement of systems with low user satisfaction.
Through this initiative, continuous improvements based on the opinions of users will be promoted and the convenience of the entire government information system will be enhanced.