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As an initiative in digital supporters, the East Japan Railway Company opened the Digital Yorozu Consultation Office.

Last Updated:

Published June 7, 2023

Employees of East Japan Railway Company (hereinafter referred to as "JR East") and JR East View Tourism & Sales Co., Ltd. have registered as digital supporters Sites.

In addition to Takasaki Station, which opened in conjunction with the G7 Digital and Technology Ministers' Meeting in Takasaki, Gunma Games in April 2023, the Digital Yorozu Consultation Center has been set up at various stations, including Akita Station, Morioka Station, Sendai Station, Omiya Station, Tokyo Station, Hachioji station, Fujisawa station, and Niigata Station, as well as at some of the Eki-Tabi Concierge stores, which serve as tourist information dissemination bases, and occasional consultation sessions are being held.

The "Digital Information Desk" provides information on how to use the My Number Card and Mynaportal, as well as information on Eki-net, JREPOINT and other JR East services. In the future, "Digital Information Desk" will be opened as needed at JR East stations and other locations.

(Shibukawa station)
Information about the Digital Counseling Center. There is a large 2-meter square banner that says "Counseling is available" near the ticket gate of the JR station.

A picture of the Digital Counseling Center. The banner on the left side of the picture says, "You can do a lot of things with your smartphone! Digital Counseling Center." Two women are seated facing each other in front of a long desk. Two pipe chairs are placed between the desks.

(Maebashi station)
A scene of staff responding at the Digital Yorozu Consultation Center. A scene of one female and one male staff member of the Digital Yorozu Consultation Center responding to one person seeking advice.

(Tokyo Station)
A scene from a digital counseling center set up in a JR station. On a long desk set up on the right side of the curtain, two staff members are individually dealing with two visitors. One staff member is seated and another standing staff member is dealing with another visitor. In addition, a staff member wearing a hat is standing and looking over a visitor's shoulder.

(Concierge at Aomori Station)
A scene of a digital counseling center set up in a concierge station. A female staff member is seated on a long desk and handles two visitors. There is a banner on the left side of the long desk, and in the background, there is a banner saying, "Various things you can do with a smartphone! Digital counseling center."

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