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MyKey Platform Terms of Use

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Chapter 1 General

(Purpose)

Article 1

The purpose of these Terms of Use is to set forth the terms and conditions that must be agreed upon by the users when using the "System" operated by Digital Agency.

(Definition)

Article 2

  1. The terms used in these Terms of Use shall be defined as set forth in each of the following items:
    1. "The System" means the common information platform for using the Public Personal Authentication portion of the My Key portion of Digital Agency (the free space of IC chips and the Public Personal Authentication portion), which is operated and provided by My Number Card as the "My Key Platform".
    2. "User of the System" refers to a person who uses the System.
    3. "Private Users" refers to users of the System who use the System as a holder of My Number Card.
    4. "Business User" refers to the users of the system who are businesses (including sole proprietors, corporations, and voluntary organizations) that use or link to the function of customer IDs for their own businesses, and businesses that provide services by connecting to the MyKey platform for their own businesses.
    5. "Users of administrative organs, etc." refers to the users of the system who are administrative organs, etc. (administrative organs, etc. prescribed in Article 3, item 2 of the Act on the Advancement of Government Administration Processes That Use Information and Communications Technology (Act No. 151 of 2002)) that use or link to the function of service-ID or PPID in the services or businesses provided by themselves.
    6. "My Number Card" refers to an individual number card as prescribed in Article 2, Paragraph 7 of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures (Act No. 27 of 2013).
    7. "My Key IDs" are IDs created by users of the System at their discretion to correspond to each My Number Card within the My Key portion of each Japanese Public Key Infrastructure, and for which uniqueness has been ensured, and which are registered in the System.
    8. The term "Customer ID" refers to an ID granted to identify a user of a specific service or business when a user of an administrative organ, etc., or a user of a business operator conducts the service or business.
    9. "J-LIS" refers to Japan Agency for Local Authority Information Systems, which is a corporation jointly operated by the national government and local governments and is an organization that conducts operations such as Basic Resident Register Network System operation and Japanese Public Key Infrastructure provision.
    10. "electronic certificate for user identification" refers to a My Number Card that is stored in the IC chip of the electronic certificate and proves that the person who uses a specific service, etc. is the registered person who applied when using the service.
    11. "electronic certificate for signature" refers to a electronic certificate that certifies that an electronic document that was created or sent via the Internet or other means and that is stored in the IC chip of the My Number Card was created and sent by the person listed or recorded as the creator.
    12. "PPID" refers to IDs issued by the System that are unique for each administrative service or customer IDs assigned in the administrative service, and IDs that enable authentication by My Number Card by linking with customer IDs assigned in administrative services.
    13. "Service IDs" are customer IDs registered in the System and linked to My Key IDs to enable authentication by My Number Card.
    14. "PPID Utilization Service" refers to an administrative service for which a PPID has been issued and registered in the system.
    15. "Various IDs" refers to My Key ID, Service ID and PPID collectively.

(Creation, etc. of Various IDs)

Article 3

  1. Users of this system agree to comply with these Terms of Use, and can also apply for the creation of various IDs provided by this system or the registration of various IDs to this system using the method stipulated by Digital Agency for each type of IDs. In addition to what is stipulated in these Terms of Use, Digital Agency may stipulate the eligibility of persons who can issue or register for each type of IDs.
  2. Digital Agency shall issue or register IDs for which applications have been made only when it allows users of the system to create or register various IDs. The creation of various IDs or notification of completion of registration will be made in accordance with the characteristics of each case and in accordance with the method separately specified by Digital Agency.
  3. Digital Agency may refuse the creation or registration of various IDs in the following cases. Digital Agency is not obliged to disclose the reason except in cases based on laws and regulations, etc.
    1. In cases where there are false statements, errors, or omissions regarding all or part of the information provided at the time of application
    2. In other cases where the Digital Agency deems that the drawing up or registration thereof is inappropriate.

(Responsibilities of System Users)

Article 4

  1. Users of this system shall use this system at their own responsibility and manage the services provided by this system and the information related to them, various IDs, and identification numbers linked to various IDs (hereinafter referred to as "IDs") with the duty of care of a good manager so as not to be known to third parties without reasonable grounds.
  2. When the ID, etc. is used in this system, it will be regarded as the use by the person who has the obligation to manage it.

(Facilities, etc. of System Users)

Article 5

  1. The environmental conditions for users of this system when using this system shall be those that Digital Agency posts for each of the various IDs.
  2. The user of the system shall, at his or her own expense, prepare all equipment (including all items related to software and means of communication; the same shall apply hereinafter in this Article) necessary to use the various IDs issued or registered under his or her own management. In addition, the procedures necessary for the preparation of equipment shall be carried out by the user of the system at his or her own responsibility.
  3. All costs related to the use of the system, including communication costs necessary to use the system, shall be borne by the users of the system.

(Responsibility of Digital Agency)

Article 6

  1. Digital Agency provides this system in accordance with these Terms of Use and the system specifications, etc. published on the website that it manages.
  2. Digital Agency has no knowledge of the circumstances even if the users of this system are bound or restricted by the terms of use, conditions, specifications, agreements, etc., stipulated by third parties other than Digital Agency (including other ministries, agencies, and local public entities), and the users of this system shall deal with the said bound or restricted at their own responsibility and expense, and shall use this system so as not to violate it.

(Intellectual Property Rights Relating to the System)

Article 7

  1. All intellectual property rights ("Intellectual Property Rights" as defined in Article 2, Paragraph 2 of the Basic Law on Intellectual Properties (Law No. 122 of 2002)) related to the system belong to Digital Agency or legitimate rights holders that permit the use of the system in Digital Agency (hereinafter referred to as "Digital Agency, etc." in this article), and shall not be transferred or belong to the users of the system.
  2. When using the system, the system user shall handle programs, written works, and other intellectual properties related to the system as set forth in the following items; provided, however, that this excludes cases permitted by Digital Agency.
    1. Use only to make use of the System in accordance with these Terms of Use.
    2. Do not copy, modify, edit, distribute, etc., and do not reverse engineer.
    3. That the Money Lender does not lease, transfer or mortgage the Money Lender to any third party, regardless of whether it is for profit or not;
    4. Not to remove or alter the notice of copyrights or trademarks indicated by the Digital Agency, etc.

(Prohibited Matters)

Article 8

  1. When using the system, users of the system are prohibited from the acts listed in the following items.
    1. Acts against laws and regulations, public order and morals, etc.
    2. Acts of illegally accessing or attempting to illegally access the System and servers, networks and other systems related to the System
    3. Acts of using the system by impersonating a third party other than the principal (including acts of stealing or otherwise obtaining the authority to acquire points for a third party)
    4. Acts that infringe copyrights, trademark rights, and other intellectual property rights included in the system
    5. Acts that damage the credibility of the System or interfere with the operations of the System by spreading rumors or by using fraudulent means or force
    6. Destruction of or interference with the system's server or network function, or any other action that has a negative impact on the system
    7. Acts of analyzing through reverse engineering, etc., or acts of falsification, duplication or secondary use of systems, software, protocols or the like related to this system.
    8. Actions that interfere with or are likely to interfere with the operation of the System
  2. Digital Agency may suspend the use of the system without prior notice if it is recognized that the users of the system have engaged in or may engage in any of the acts set forth in the items of the preceding paragraph.

(Available Hours and Suspension of Use)

Article 9

  1. As a general rule, the system can be used for 24 hours a day, 365 days a year. However, Digital Agency is only obligated to make efforts to use the system during its available hours, and does not guarantee that it can be used.
  2. Regardless of the provisions of the preceding paragraph, the System may not be used due to the operational status of the server, significant concentration of usage, etc.
  3. In the event that it is recognized that Digital Agency falls under any of the following items, the City may suspend the use of this system to the users of this system by posting on this system beforehand. However, in urgent cases, it is possible to suspend the use of this system without posting.
    1. When maintenance of the Systems is scheduled
    2. In the event of a natural disaster, incident or other emergency situation, or in the event of a serious failure of the System
    3. In addition to the matters set forth in the preceding two items, in the event that suspension of use of the System is deemed necessary in Digital Agency

(Termination of the System)

Article 10

Digital Agency may terminate the operation of the System by announcing or notifying the users of the System no later than three months prior to the termination date. However, in the case of emergencies, prior announcement or notification shall not be required.

(Damages, etc.)

Article 11

  1. Digital Agency shall not be liable for any damages incurred by users of the System in connection with the System or the Terms of Use, except where such damages are caused by Digital Agency's willful act or gross negligence. However, if the legal relationship between Digital Agency and users falls under the category of a contract between users stipulated in the Consumers Contract Act, Digital Agency shall be liable for damages suffered by users due to Digital Agency's fault (excluding gross negligence), to the extent that the damages actually incurred by users are within the normal and direct range.
  2. Notwithstanding the preceding paragraph, Digital Agency shall not be responsible for Users of Administrative Organs, etc. and Users of Business Operators, except in cases where this is due to intentional actions or gross negligence on the part of Digital Agency.

(Revision of the Terms of Use)

Article 12

  1. Digital Agency may amend the Terms of Use if the amendment to the Terms of Use conforms to the general interests of the users of the System, or if the amendment is deemed reasonable in light of the need for the amendment, the appropriateness of the contents after the amendment, and other circumstances pertaining to the amendment.
  2. When Digital Agency intends to revise these Terms of Use, except in urgent cases, Digital Agency shall make a public announcement to the effect that these Terms of Use will be revised, as well as the content of these Terms of Use after the revision and the effective date thereof, on this System or Nagoya City Website no later than seven (7) days prior to the effective date of the revision.
  3. When the User of the System uses the System after the revision of the Terms of Use, the User of the System shall be deemed to have agreed to the revised Terms of Use.

(Governing Law)

Article 13

The laws of Japan shall govern these Terms of Use.

(Other Necessary Matters)

Article 14

In addition to what is stipulated in these Terms of Use, other necessary matters concerning the use of this system shall be separately stipulated by Digital Agency.

Chapter 2 Creation, Management, etc. of My Key ID

(Creation of My Key ID)

Article 15

  1. Individual users may apply to create My Key IDs and register with the System in accordance with methods stipulated separately by Digital Agency. However, it is not possible to create multiple My Key IDs at the same time.
  2. Individuals who have created My Key IDs and registered them in this system may voluntarily have their My Key IDs invalidated in accordance with methods separately stipulated by Digital Agency.
    3. If a MyKeyID expires (not limited to the case in the preceding paragraph), Personal Users will not be able to use the function of the system for which the MyKeyID is used (including the function used through users such as administrative organizations). function

(Matters to be Agreed upon in the Creation, etc. of My Key ID)

Article 16

  1. When creating, registering, and using My Key ID (including when using it in association with the service ID; the same shall apply hereinafter in this Article), the individual user agrees to the matters set forth in each of the following items.
    1. In order to confirm the validity of the electronic certificate for User-Identification, the Digital Agency shall transmit to the J-LIS the issuance number of the electronic certificate for User-Identification (the matter described in the electronic certificate for User-Identification pursuant to the provisions of Article 26 of the Act on Certification Business by the Japan Agency for Local Authority Information Systems pertaining to Electronic Signatures, etc. (Act No. 153 of 2002); the same shall apply hereinafter).
    2. Even if Personal Users update their My Number Card, the Digital Agency must be able to use the issue number of the electronic certificate for user verification issued before the issue of the electronic certificate for user verification used by Personal Users to log in to the System (hereinafter referred to as the "Old Issue Number") so that the account for the System created before the update can be used.
    3. In order to enable the processing in the preceding item, J-LIS shall, using the issue number of the electronic certificate for identification transmitted pursuant to item (I), search for the old issue number, and if the old issue number exists, transmit the old issue number to Digital Agency.

Chapter 3 Registration, Management, etc. of Service IDs

(Registration of Service ID)

Article 17

  1. Users of administrative agencies, etc. can link customer IDs of services or businesses managed by them that conform to specifications, etc. separately stipulated by Digital Agency with My Key IDs issued to individual users and apply for registration in this system as service IDs.
  2. When receiving My Key ID from an Individual User, the Administrative User agrees to the following:
    1. Customer ID of a specific service or business and My Key ID shall be linked and registered as service IDs in the System.
    2. In order to check that personal users have changed their addresses, etc., the Digital Agency shall transmit to the J-LIS the issuance number of the electronic certificate for identification of the relevant users and shall confirm the validity of the electronic certificate for signature associated with the issuance number of the electronic certificate for identification of the relevant users. The results of this confirmation shall be received by the System and shared with the users of administrative agencies, etc.
    3. Users of administrative organs, etc. shall respond to inquiries and disputes from private users related to customer IDs and service IDs, and shall not make direct inquiries to Digital Agency or the J-LIS regarding the management and use of service IDs.

(Responsibility to Individual Users)

Article 18.

  1. Responses to inquiries and disputes from individual users related to the service ID (excluding matters related to the My Key ID) shall be made at the expense and responsibility of the administrative agency user.
  2. Digital Agency has no knowledge of the terms of use, contracts with individuals, and other agreements that administrative users have established for their services or businesses. Administrative users are responsible for communicating with individuals regarding these matters (including responses to disputes and compensation for damages) at their own expense.

Chapter 4: Creation, Management, etc. of PPID

(Creation, etc. of PPID)

Article 19.

Administrative users can create a PPID for the services they manage that conform to specifications separately stipulated by Digital Agency and apply for registration in this system.

(Matters to Be Agreed Upon for Each function of Use)

Article 20.

  1. When a user of a service managed by the user, such as an administrative organ, uses the system through the PPID Use Service, the user shall obtain consent from the user for the matters set forth in the following items.
    1. A electronic certificate for User identification shall be transmitted to the system provided by Digital Agency through the system of the PPID User Service.
    2. Each Digital Agency shall manage users' PPIDs by linking them to the issuance numbers of electronic certificate for user identification of the users of services using PPIDs.
    3. Users of administrative organs, etc. may manage PPIDs by linking them to customer IDs or other identification numbers assigned to each user of services using PPIDs.
    4. In order to confirm the validity of the electronic certificate for user identification of the users of the PPID User Service, the Digital Agency shall transmit the issuance number of the electronic certificate for user identification of the users to the J-LIS.
    5. Even if the users of the PPID service update their My Number Card, the Digital Agency must be able to use the account of the system created before the update so that the account can be used with the old issued number.
    6. In order to enable the processing set forth in the preceding item, J-LIS shall use the issue number of the electronic certificate for Users' Identification that has been transmitted to it to search for the old issue number, and shall transmit the old issue number to Digital Agency if the old issue number exists.
  2. Users of administrative agencies, etc. shall obtain the consent of the users to the matters set forth in the following items when users of services managed by the users use the user identification electronic certificate of the My Number Card through the PPID Use Service without inputting the password for the user identification electronic certificate.
    1. When using the PPID User Service, app for assisting input of card information shall use the date of birth read from the My Number Card using the Digital Agency or the date of birth held by the administrative user who manages the PPID User Service.
    2. The name, address, date of birth, and gender, which have been read from the app for assisting input of card information using the My Number Card, shall be transmitted to the system for the PPID Use Service managed by the users of administrative organs, etc.

(Responsibility to Users of PPID Use Services)

Article 21.

  1. The response to inquiries and disputes from users of the PPID Use Service shall be carried out at the expense and responsibility of the administrative agency user.
  2. Digital Agency has no knowledge of the terms of use stipulated by administrative users for PPID services, contracts with users, and other agreements, and administrative users are responsible for communicating with users regarding these matters (including responses in the event of disputes and compensation for damages) at their own expense.

Chapter 5 Matters Related to Individual Number Card Point

(Definition of Terms Related to Individual Number Card Point)

Article 22.

  1. The terms used in this chapter are defined as follows:
    1. "Individual Number Card Point" means such points, etc., when the Eligible Settlement Provider grants points, etc., that can be used in the Eligible Cashless Settlement Service to designated eligible persons under designated requirements.
    2. "Individual Number Card Point business" refers to business aimed at revitalizing consumption, improving quality of life, promoting the spread of My Number Card, and constructing public and private cashless settlement infrastructure by utilizing Individual Number Card Point.
    3. "Individual Number Card Point Secretariat" refers to the corporation that operates this project (General Incorporated Association Environmental Co-creation Initiative Secretariat or General Incorporated Association Cashless Promotion Council) designated by Ministry of Internal Affairs and Communications, which has jurisdiction over Individual Number Card Point projects.
    4. "Cashless payment service" refers to an electronic payment service that can be used repeatedly for general purchases such as electronic money, QR code payment and credit cards.
    5. Registered Individual Number Card Point operator means an operator providing cashless payments services that has registered with the Individual Number Card Point Office in respect of its cashless payments activities.
    6. "Eligible Cashless Settlement Services" refers to the cashless settlement services provided by registered settlement business operators, which users of the system have selected as services that they wish to link with their My Key IDs when applying for Individual Number Card Point.
    7. "Eligible Payment Operator" means an operator that provides the Eligible Cashless Payment Service.
    8. "Payment service IDs" are numbers or other IDs recognized by users of the Individual Number Card Point service and designated by registered payment service providers to accept applications for cashless payments.
    9. "User IDs at the time of settlement" refers to IDs, such as numbers, that the registered settlement service provider who received an application for Individual Number Card Point notifies to the system to identify the relevant User.
    10. "Application support business operator" refers to a business operator who is entrusted by the Individual Number Card Point Office in relation to the Individual Number Card Point project and who supports the Individual Number Card Point application process.
    11. "Mynaportal" refers to the system operated by Digital Agency to provide services such as online application of administrative procedures and acquisition of information (collectively referring to https://myna.go.jp, websites of its sub-domains and those provided by MynaApp).
    12. "public money receiving account" refers to a deposit account provided by Digital Agency in accordance with the Act on Registration of Deposit Accounts for Implementing Prompt and Reliable Payment of Public Benefits (Act No. 38 of 2021), which can be used for the transfer of money relating to the payment of public benefits conducted by the head of an administrative organ, etc.

(Matters agreed upon by users of the system when applying for Individual Number Card Point)

Article 23.

  1. When applying for a Individual Number Card Point, Individual Users shall be deemed to have agreed to the matters set forth in the following items.
    1. To provide the Payment Service IDs of Individual Users to the Covered Payment Service Providers;
    2. The System shall receive the result of confirming the validity of the payment service ID of the individual user in the subject cashless payment service and the user ID at the time of settlement, which are sent from the subject payment business operator.
    3. User IDs of Personal Users at the time of settlement and application information for Individual Number Card Point shall be provided to Covered Settlement Service Providers.

(Matters that the users of this system agree upon when applying for Individual Number Card Point related to the application for the use of My Number Card as a health insurance card)

Article 24.

When an Individual User applies for Individual Number Card Point for the application to use My Number Card as a health insurance card, the Individual User shall be deemed to have agreed to provide Mynaportal with the issuance number of the User Identification electronic certificate of the Individual User.

(Matters that the users of this system agree upon when applying for Individual Number Card Point pertaining to the registration by the public money receiving account)

Article 25.

  1. When applying for an Individual Number Card Point related to the registration of a public money receiving account, Personal Users shall be deemed to have agreed to the matters set forth in the following items.
    1. To provide the system for registering and managing public money receiving account with issuance numbers and old issuance numbers of electronic certificate for user certification purposes.
    2. The System shall receive the public money receiving account registration status sent from the system that registers and manages public money receiving account.

(Connection to the System in Individual Number Card Point Services)

Article 26.

  1. Business operators authorized by Digital Agency In conjunction with data linkage between this system and external systems operated by business operators, users may connect to this system as stipulated in the following items.
    1. The Registered Settlement Operator may connect to the System to the extent necessary to carry out its Individual Number Card Point activities.
    2. Application support businesses that support the Individual Number Card Point application process through ATMs and multi-copy machines may connect to the system to the extent necessary for the execution of Individual Number Card Point projects.

(Loss of Rights)

Article 27.

  1. In the case of falling under each of the following items, Digital Agency shall forfeit the right to apply for Individual Number Card Point.
    1. When the My Key ID expires for the system user
    2. In the event that the User of the System breaches the Terms
    3. When the operation of the System is completed

Established on June 30, 2022 (effective from June 30, 2022)
Partially amended on December 22, 2023 (applicable from January 10, 2024)
Partially amended on October 25, 2024 (effective as of November 5, 2024)
Partially amended on October 1, 2026 (effective as of October 9, 2026)