Skip to main content

This page has been translated using TexTra by NICT. Please note that the translation may not be completely accurate.If you find any mistranslations, we appreciate your feedback on the "Request form for improving the automatic translation ".

FAQ: About digital supporters

Last Updated:

New arrival

  • January 24, 2025: Q14 was posted

Contents

Q1 Can an individual who does not belong to an organization apply?

A1

Even if you do not belong to any of the organizations listed in Appendix 2 of the Application Guidelines, you can apply if you are engaged in activities such as teaching how to use digital devices and services or supporting their use in projects implemented by the national government or projects implemented or cooperated by local governments. For projects implemented by the national government or projects implemented or cooperated by local governments, individual application guidance is provided through each ministry and local government.

Q2 Can I apply even if I have participated in a project implemented by the national government or a project implemented or cooperated by a local government in the past?

A2

In principle, those who are participating in the project in the fiscal year concerned are eligible to apply.

Q3 Will I have any specific obligations as a digital supporters or digital convener?

A3

There are no specific obligations in particular. Based on the application guidelines and in line with the purpose of digital supporters, in order to realize a "people-friendly digital society where no one is left behind," we would like you to have an understanding of people who are unfamiliar with digital and to try to provide detailed responses to them to the extent that you can.

Q4 Can digital supporters call for help?

A4

There is no problem with your cooperation in calling out.

Q5 You are now a member of the Digital Promotion Promotion Team, but what should digital supporters do to "teach and support" initiatives?

A5

In order to become a digital supporters from a digital promotion promotion staff, you need to watch the prescribed video, etc., and you need to apply separately.

Q6 Is it possible to hold training sessions at the will of individuals in the digital supporters?

A6

There is no problem. In doing so, please also refer to the "Matters to be Observed" in the application guidelines.

Q7 In order for individuals to hold training sessions, etc., can they receive support such as securing venues and holding expenses?

A7

There is no plan for Digital Agency to secure the venue or pay for the venue expenses or the expenses related to holding the seminar, but there are cases where you can receive compensation and expenses by participating in the projects of the national and local governments.

Q8 What is an open badge?

A8

Open badges are digital certification services issued in accordance with international technical standards. In addition to the public disclosure of open badges and their use on SNS, etc., blockchain-type open badges can be easily verified and are difficult to counterfeit. Their use is advancing in various fields such as education.

Q9 What can I do with an open badge?

A9

It can be signed by e-mail or shared on SNS such as X (former Twitter), Facebook, Linkedin, etc. It is also expected to be used for business cards, etc.

Q10 Can I distribute open badges to others?

A10

Open badges are issued by individuals designated by the State of digital supporters. The badges are intended for use by the recipients and should not be used by anyone else.

Q11 How can I teach how to use My Number Card and Mynaportal?

A11

The following links contain content that can be used when teaching and supporting, so please use these texts and videos to teach.

Q12 How should I deal with people who have difficulty using My Number Card and Mynaportal due to disability, etc.?

A12

For example, with regard to support for persons with disabilities, we ask for flexible responses (such as teaching how to use digital devices and services), such as teaching how to use them to the extent possible, according to the type and degree of various disabilities.

Q13 What are the specific things that digital supporters teaches and supports?

A13

Examples include the following:

  1. How to use My Number Card and Mynaportal

    • How to apply for My Number Card
    • How to register a public money receiving account
    • Health and Medical Care (Procedures for Integration of My Number Card and Insurance Card, How to Use at Medical Institutions and Pharmacies)
    • Obtaining a vaccination certificate
    • Final tax return using the Mynaportal linkage function
      Etc.

  2. How to use digital services implemented in various regions

    • How to register and use regional currencies
    • How to use local transportation apps
    • Web reservations for public facilities
      Etc.

  3. How to use digital devices and services

    • Basic operation of smartphones and tablets
    • How to use map applications, SNS, online meeting systems, etc.
      Etc.

Q14 What if I want to resign as a digital supporters or Digital Advocate?

A14

If you are applying as an individual, please contact the following number by email.
The person in charge of the Summary Application is the only one who can apply for the withdrawal of the Summary Application. Please contact the person in charge of the Summary Application about the application for withdrawal.

  • Inquiries
    Digital Agency digital supporters Support Center
    support_atmark_digital-promotion-staff.jp
    *To prevent spam mail, "@" is displayed as "_atmark_". When sending mail, please change "_atmark_" to "@" (one byte).